Before filling out a registration form, check you are in our catchment area.

Find out which GPs you can register with on the NHS website.

Registering with the surgery

To register with the surgery:

• Please complete via this link - https://gp-registration.nhs.uk/A81031
• or visit reception and collect a paper registration form

When you register, it’s helpful to have your NHS number. You can use the NHS website to find your NHS number.

Patients are then registered with the Practice but can name a preferred Practitioner. This should be notified to reception on completion of the documentation when it will be recorded. As part of your registration an appointment will be arranged with a healthcare assistant.  

You can see the doctor of your choice provided that he/she is available. We would like you to see the same doctor for the same problem if you can. If you cannot see your preferred doctor, you may make an appointment to see any doctor.

Medical treatment is available from the date of registration. Please contact reception for further information.

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

From 1st April 2015, practices are required to allocate all patients (including children) with a named accountable GP.

The named GP is responsible for the coordination and delivery of all appropriate services, where required based on clinical judgement, to each of their patients.

• Patients do not need to see their named GP when they book an appointment with the practice.
• Patients are entitled to choose to see any GP or nurse in the practice.

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

To requests proxy access:

• collect a proxy access form from reception

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.

The NHS website has information about using linked profiles to access services for someone else.

Havelock Grange Practice recognises that not all patients wish to register at a Practice close to their home address. Many patients prefer to register closer to their place of work or study. To address this demand, we have introduced, in line with NHS England and our local Integrated Care Board a registration called 'Out of Area' Registration.

'Out of Area' Registration offers the patients all the services usually associated with registration, with two exceptions: Home Visits and urgent treatment (if you cannot come to the practice). If an 'out of area' Registered patient is unwell and needs to be seen at home, whatever the time of day or night, they can call 111 (urgent) or 999 (emergency) and get the care they needed. 

There are some patients who are not suitable for 'out of area' registration. These include any patient who is likely to require input from a specialist team who are geographically located according to their home, not their GP address.

This includes (but not limited to) patients / services in the following services:

• Pregnant women/ Antenatal services
• Families with children aged 15 years or younger
• Patients with mental health problems who many need support from mental health teams 
• Patients or Families with Child Safeguarding needs/ Children’s Social Care
• Patients with Adult Safeguarding needs/ Adult Social Care
• Patients with complex community-based care/ Adult Social Care 

The reasons for denying the option of 'out of area' registration to patients in groups such as these is that their health and social care needs are best met through registration close to where they live.  It is difficult and impractical for GP’s to coordinate such care remotely with services, with which they do not already have strong professional working relationships.

The practice has the right to decline to register any patient from these categories or if a current patient, request the patient to register elsewhere if their circumstances result in them entering one of these groups while being registered as out of area at our practice.

'Out of Area' registration will, we hope, allow patients who are pleased with the level of care our service provides to remain with our practice should they move away, if they wish, we also hope that patients who travel to work or study within the Hartlepool area, and who are therefore part of our community, might also have access to our GP Practice.

 Please note that registering as an 'out of area' patient you may sometimes need a referral to a particular service.  Sometimes there are restrictions to how and where we can refer you as some referrals are based on your address. We are at times limited when it comes to referrals beyond our local area. So, there may be times a referral will be rejected simply based on your home address which is out of our control. 

If accepted, you will attend the practice and receive the full range of services provided as normal at the surgery. You may on occasion develop an urgent illness or injury at home, which means attending the GP surgery as normal would not be appropriate and under these circumstances, please contact the surgery in the first instance. 

If accepted but your health needs change, we may review your registration to see if it would be more appropriate for you to be registered with a GP practice closer to your home.

You should be aware that we will provide (if requested) the GP or healthcare professional with basic patient details, in order that they can carry out the consultation safely and effectively. By registering as an ‘Out of Area’ registered patient, you are giving your consent to this information being provided.