Our appointment system for GP appointments has changed due to the COVID-19 pandemic. We recommend all patients ring the Practice to arrange an appointment. You will be offered a telephone appointment in the first instance. The GP will contact you and assess you over the telephone. They may also conduct a video consultation if this is necessary. If the GP needs to assess you face to face, we are advising patient where possible, to attend the Practice on their own.
Please do not attend the Practice early for your appointment. If you are anymore than 15 minutes early for your appointment you may be asked to return closer to your appointment time. This is to ensure that we can maintain the social distancing which has been recommended by the Government. Your co-operation during this time is much appreciated.
This Practice offers ten-minute appointments for routine matters. We aim to offer you an appointment with a Healthcare professional within 24 hours and a GP within 48 hours. We operate a variety of appointments as recommended by the Government and Hartlepool & Stockton-On-Tees CCG as follows:
- On the day appointments - available morning and afternoon. These can only be booked on the day of the appointment and are bookable from 08:30 each weekday by contacting the site of your choice.
- Advance booking - up to six weeks in advance.
- Emergency appointments - Urgent medical problems that cannot wait until the next day. Sick notes will not be issued during an emergency appointment.
- Telephone consultations - available on the day and pre-bookable up to six weeks in advance.
We also offer late afternoon appointments for those patients who are in full time employment and for those who have children in full time education. Please therefore bear this in mind when arranging an appointment if these circumstances do not apply to yourself.
The Practice offers a late surgery at Site 1 on Wednesday evening's from 18:30 - 20:00. These appointments can be booked in advance and also on the day.
This system offers improved access for patients, a lower rate of missed appointments (DNA’s) and less time spent in the waiting room for emergency appointments
Please make appointments and keep them. If you cannot keep them, please let us know, a missed appointment is a wasted appointment. You can make an appointment by phoning or calling at the surgery during opening times.
It would also be helpful if patients could indicate to the receptionist when they think their appointment will be longer than normal, especially for medication reviews, examinations etc. The receptionist will be able to make the appropriate adjustments.
All patients are entitled to have a chaperone present for any consultation. Please request this at the time of booking or speak to your GP.