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We are extremely short staffed and struggling to keep up with demand.  We are answering the calls as quickly as possible, but we recognise due to high demand this will increase waiting times.  Please be patient, the staff are working very hard.  Your support and understanding is appreciated.  

National Patient Communications Re Blood Tubes Disruption – 31/08/2021

 A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests. 

Anyone who needs a test for urgent health problems, will still get one but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

If your condition or symptoms change or get worse, please contact the NHS as you would normally.

At-risk groups to receive free winder supply of Vitamin D

For further information please click on the link - https://www.gov.uk/government/news/at-risk-groups-to-receive-free-winter-supply-of-vitamin-d 

Our appointment system for GP appointments has changed due to the COVID-19 pandemic.  We recommend all patients ring the Practice to arrange an appointment. 

You will be offered a telephone appointment in the first instance.  The GP will contact you and assess you over the telephone.  They may also conduct a video consultation if this is necessary.  If the GP needs to assess you face to face, we are advising patient where possible, to attend the Practice on their own. 

Please do not attend the Practice early for your appointment.  If you are anymore than 15 minutes early for your appointment you may be asked to return closer to your appointment time.  This is to ensure that we can maintain the social distancing which has been recommended by the Government.  Your co-operation during this time is much appreciated.

Following Government guidelines, we recommend all our patients to wear a face covering when entering the Practice. This does not need to be a medical grade mask.

We continue to follow Government guidelines and you may see some changes when you arrive in Practice.  These systems have been put in place to protect our patients and our staff.  Your co-operation is very much appreciated. 

The NHS across Teesside will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The new advice issued by the Chief Medical Officer is to stay at home for 7 days and your entire household should self-isolate for 10 days, if anyone in the household has either: 

  • a high temperature or
  • a new continuous cough

Please do not contact the Practice, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse

Only call 111 if you cannot get help online.

Stay At Home advice can be found here.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here

 

Online isolation notes available

People unable to work for more than seven days because of coronavirus (COVID-19) can obtain an isolation though a new online service.  More information click here.

 

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