This Practice offers ten-minute appointments for routine matters. We aim to offer you an appointment with a Healthcare professional within 24 hours and a GP within 48 hours. We operate a variety of appointments as recommended by the Government and Hartlepool & Stockton-On-Tees CCG as follows:
We also offer late afternoon appointments for those patients who are in full time employment and for those who have children in full time education. Please therefore bear this in mind when arranging an appointment if these circumstances do not apply to yourself.
The Practice offers a late surgery at Site 1 on Wednesday evening's from 18:30 - 20:00. These appointments can be booked in advance and also on the day.
This system offers improved access for patients, a lower rate of missed appointments (DNA’s) and less time spent in the waiting room for emergency appointments
Please make appointments and keep them. If you cannot keep them, please let us know, a missed appointment is a wasted appointment. You can make an appointment by phoning or calling at the surgery during opening times.
It would also be helpful if patients could indicate to the receptionist when they think their appointment will be longer than normal, especially for medication reviews, examinations etc. The receptionist will be able to make the appropriate adjustments.
All patients are entitled to have a chaperone present for any consultation. Please request this at the time of booking or speak to your GP.
Whilst we encourage our patients to come to the Practice, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by contacting the Practice on the dedicated telephone number 01429 287940 before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a GP sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
If you wish to contact the Practice please telephone (01429) 272000 and:
To request a home visit please use the dedicated telephone number 01429 287940
Are you happy to see a GP, Nurse or other healthcare professional on an evening or at the weekend? If so, please call the Practice and speak to a member of the team.
We are part of Hartlepool and Stockton Health GP Federation who provide appointments for our patients on an evening and on a weekend. You could also see a Nurse, Health Care Assistant, Counsellor, Pharmacist or a Physio depending upon your need.
If you have a chronic disease such as COPD, Diabetes or Asthma you may also attend this service for your annual review, with permission, the healthcare professional can see your patient record which will allow a continuation in your care.
Further details are available by clicking on the following link: -
Extended Access Service
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